Last Updated: March 3, 2025

This Privacy Policy describes how Home Coffee Solutions Ltd. DBA Complete Coffee Solutions ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website at completecoffeesolutions.ca (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you visit our Site, we may collect certain personally identifiable information that can be used to identify you, including but not limited to:

• Name
• Email address
• Phone number
• Business name and address
• IP address
• Browser information
• Devices used to access the Site

Non-Personal Information

We may also collect non-personal information about how you interact with our Site, including:

• Pages you visit
• Time spent on pages
• Links clicked
• Referring website
• Browser type and version
• Operating system

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Site and services
• Process transactions and fulfill orders
• Send administrative information, such as order confirmations and updates
• Respond to your comments, questions, and requests
• Send you marketing communications about our products, services, and promotions (you can opt-out at any time)
• Monitor and analyze trends, usage, and activities in connection with our Site
• Personalize and improve your experience on our Site
• Comply with legal obligations

Email Marketing and Communications

With your permission, we may send you marketing emails about our products and services, including special offers and promotions. We use Klaviyo, an email marketing service, to manage our email communications. You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Necessary for the basic functionality of the Site
• Functionality cookies: Remember your preferences and settings
• Analytics cookies: Help us understand how visitors interact with our Site
• Marketing cookies: Track your browsing habits to deliver targeted advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third-Party Services

We may use third-party service providers to:

• Facilitate our Site
• Provide services on our behalf
• Perform Site-related services
• Assist us in analyzing how our Site is used

These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers, such as Google Analytics, to monitor and analyze the use of our Site. Google Analytics is a web analytics service that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Advertising

We may use third-party advertising services, such as Facebook Ads and Google Ads, to advertise our products and services. These services may use cookies and similar technologies to collect information about your interaction with our Site and other websites to provide targeted advertisements.

Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your Rights Under Canadian Privacy Law

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access your Personal Information that we hold
• Request correction of your Personal Information
• Withdraw consent for the collection, use, or disclosure of your Personal Information
• File a complaint with the Privacy Commissioner of Canada about our handling of your Personal Information

To exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By phone: (416) 516-9333
• By mail: 2395 Drew Rd Unit 1, Mississauga, ON L5S 1T2, Canada